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Refund Policy

15-Day Easy Return

We accept returns within 15 days of delivery. You may want to return the product only if:

  • You have received a damaged product.
  • You have received a defective product.
  • We shipped the wrong product.
  • Following shall not be eligible for return or replacement:
  • Used products or products not returned in the same condition as delivered.
  • Damages due to misuse of product.
  • Any item which has been used or installed.
  • Any damage which is not covered under the manufacturer's warranty.
  • Any product that is returned without all original packaging and accessories, including the box, original packaging if any, and all other items originally included with the delivered product(s).

How to cancel or return a product?

Contact us at info@atelierdecor.asia or call us on (India) +91-8806000011 within 7 days of receiving the product. Send us an image of the concerned product at info@atelierdecor.asia. Return the product unused and in the same condition as you received it, with the original packaging, tags and invoice. Once we receive the product, we will provide a replacement or refund your payment if replacement is not possible. Replacement can be for the entire product or part(s) of the product subject to availability of the same with Atelierhomes.com.

How do I return the product?

You may return the product in any of the below manner
You may courier the product to us at the address below :
ATELIERHOMES.COM
Atelier Homes, Main Rd,
Koregaon Park,
Pune 411001,
Maharashtra, India

For outright cancellations by you :

If you cancel your order before your product has been shipped, we will refund the entire amount.
If the cancellation is after your product has been shipped, you can do one of the following:
1. If your product has been shipped, you cannot cancel the order.
2. If you have received the product, it will be eligible for replacement only as per the refund policy mentioned above.

How long will it take to process my cancellation request?

Once you make a request for the cancellation of item(s) in your order, it will take Atelierhomes.com a maximum of 5 business days to cancel the order and initiate refund. You will be notified of the same.

Mode of Refunds:

It may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays, post confirmation of cancellation/refund by Atelierhomes.com.
Please note that Atelierhomes.com shall not be responsible for any delays in credit to the cardholder's credit card account as that is managed by the cardholder's issuing bank.
For returns, the refund process will be initiated once we have received the product(s).

Please call us on +91-8806000011 or email us at info@atelierdecor.asia if you have any questions.